Privacy Policy
We believe in being completely transparent about how we handle your information. This policy explains our practices in plain language.
Last updated: January 15, 2025
Information We Collect
When you contact PizzaPizza for our mobile cooking services, we collect information that helps us provide you with the best experience possible. This happens in a few different ways.
Personal Information You Provide
- Name and contact details when you book our services
- Dietary preferences and food allergies for safety reasons
- Event details like location, date, and number of guests
- Payment information processed through secure payment providers
- Communication history when you reach out to us
Information Collected Automatically
Our website collects basic technical information to function properly, including your browser type, device information, and general location data. We also track which pages you visit to understand what interests our customers most.
How We Use Your Information
Everything we collect serves a specific purpose related to providing our mobile cooking services and improving your experience with PizzaPizza.
- Coordinating your cooking events and ensuring we meet all your requirements
- Communicating about upcoming events, changes, or special requests
- Processing payments and maintaining accurate booking records
- Improving our services based on customer feedback and preferences
- Sending occasional updates about new menu options or seasonal offerings
- Ensuring food safety by tracking dietary restrictions and allergies
Information Sharing and Disclosure
We keep your information within our team unless sharing is necessary for providing our services or required by law. Here's exactly when and why we might share your data.
Our Promise
We never sell your personal information to marketing companies or third parties. Your trust matters more than any potential revenue from data sales.
Service Providers
We work with trusted companies that help us operate our business, including payment processors, ingredient suppliers for special dietary needs, and equipment rental companies. These partners only receive information necessary for their specific role.
Legal Requirements
Canadian law may require us to share information in specific situations, such as health department inspections or legal investigations. We'll notify you when legally permitted if this occurs.
Data Security and Protection
Protecting your information is something we take seriously, especially given the personal nature of in-home cooking services. We've implemented multiple layers of security.
- All payment processing happens through PCI-compliant secure systems
- Customer information is stored on encrypted servers in Canada
- Our team receives regular training on privacy and data handling
- Access to customer data is limited to employees who need it for their work
- We regularly update our security systems and conduct vulnerability assessments
While we implement strong security measures, no system is completely foolproof. We'll notify affected customers promptly if any security incident occurs that might impact their information.
Your Rights and Choices
Under Canadian privacy laws, you have several rights regarding your personal information. We've made it easy to exercise these rights without jumping through hoops.
Access and Correction
You can request to see what information we have about you or ask us to correct any errors. Just send us an email, and we'll respond within two weeks with your information or details about any corrections made.
Data Deletion
Want us to delete your information? We can do that, though we may need to keep some records for legal or business purposes (like tax records or food safety documentation). We'll explain what we can and cannot delete when you make the request.
Communication Preferences
You can opt out of marketing emails anytime by clicking the unsubscribe link or contacting us directly. We'll still send important information about your bookings, but no promotional content.
Data Retention
We keep your information only as long as needed for business purposes or as required by Canadian law. Here's our general approach to data retention.
- Booking and event information: kept for 7 years for tax and business records
- Dietary restrictions and allergies: maintained while you're an active customer for safety
- Communication records: typically deleted after 3 years unless needed for ongoing issues
- Website usage data: anonymized after 2 years
- Marketing preferences: kept until you ask us to delete them
Cookies and Website Technology
Our website uses cookies to remember your preferences and improve functionality. Most of these are essential for the site to work properly, while others help us understand how people use our services.
Essential Cookies
These cookies keep the website functioning and remember things like items in your inquiry form or your language preferences. They don't track your browsing on other websites.
Analytics Cookies
We use Google Analytics to understand which pages people visit most and how they navigate our site. This information is anonymized and helps us improve the website experience.
Third-Party Services
We integrate with several external services to provide our mobile cooking services effectively. Each has their own privacy policies that govern how they handle data.
- Payment processing through Stripe and PayPal for secure transactions
- Google Maps for location services and route planning
- Email service providers for communication and booking confirmations
- Scheduling software for managing bookings and availability
Changes to This Policy
We review this privacy policy regularly and update it when our practices change or when laws require modifications. Significant changes will be communicated to existing customers via email.
Minor updates, like clarifying existing practices or fixing typos, will be posted here with an updated date. We encourage you to check back occasionally, especially if you have concerns about privacy.
Privacy Questions or Concerns?
We're here to help with any questions about how we handle your information. Don't hesitate to reach out if something isn't clear.